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Which hotel brands make guests feel at home?

Want to rest assured of a comfortable, problem-free hotel stay The results of a new hotel survey suggest booking a room either at The Ritz-Carlton or the Microtel Inn and Suites by Wyndham, two hotel brands that received the highest guest satisfaction scores in a new survey.

In the 19th edition of the JD Power’s 2015 North American Hotel Guest Satisfaction Index Study, The Ritz-Carlton squeezed past Four Seasons and JW Marriott to emerge the favourite luxury hotel brand in a survey that polled more than 62,000 guests in the US and Canada.
At the other end of the scale, Microtel Inn and Suites by Wyndham was the top-performing hotel brand in the economy and budget category, followed by Red Roof Inn, and Howard Johnson Express.
Guests are asked to evaluate everything from reservation, check-in and check-out, food and beverage, hotel services, facilities, cost and fees.
Hotel brands with the best customer satisfaction ratings:
1. The Ritz-Carlton
2. Four Seasons Hotels and Resorts
3. JW Marriott
4. Waldorf Astoria Hotels and Resorts
1. Microtel Inn and Suites by Wyndham
2. Red Roof Inn
3. Howard Johnson Express
4. Super 8
5. Americas Best Value Inn
6. Days Inn
7. Econo Lodge
Other categories
Upper Upscale – Omni Hotels and Resorts
Upscale – Hyatt Place
Upper Midscale – Drury Hotels (previously ranked highest in the Midscale segment for 9 consecutive years)
Midscale – Wingate by Wyndham
Upper Extended Stay – Homewood Suites by Hilton (for a third consecutive year)
Extended Stay – Candlewood Suites (for a second consecutive year)

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