Uber has launched a hotline for its customers to further facilitate service requests.
Customers can request the service through mobile phones without using the internet on hotline 15199.
At the beginning of the call, the caller needs to notify the hotline employee of the client name, the address the client wants to depart from and the address to which the client wants to go. The employee will start the search for the nearest car to the area in which the customer is located and notify the customer of the duration the nearest car will take to arrive. The customer is also notified of the estimated cost of the trip.
The new service allows older people who are not familiar with using the internet to request the Uber service, as well as customers who do not have an internet connection on their phones.
The Uber hotline service is available in Cairo, Giza and Qalyubiya, according to Akher al-Anbaa news website.