Prime Minister Moustafa Madbouly underlined on Wednesday the importance of taking necessary measures against any dereliction of duty by any official in addressing complaints filed by citizens.
This came during the premier’s meeting with members of the unified government complaints mechanism.
The prime minister said there must be a time frame for addressing and responding to the complaints.
He said the complaints mechanism became one of the most important means of communication with citizens, underlining the importance of following up complaints and resolving the raised problems.
He added that the mechanism could also address complaints by citizens on social media or through radio or TV even if the complaint was not filed with the mechanism.
The premier thanked the mechanism members for their efforts to help people and solve their problems.
The prime minister said he is following up the mechanism and is receiving weekly and monthly reports in this regard.
